OUR SUCCESS
STORIES

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We partner with organizations across sectors to deliver impactful technology solutions, from digital transformation to IT governance and automation. Our clients include major telecom operators, financial institutions, global consultancies, and public sector agencies.

Each success story reflects a broader initiative — a coordinated set of projects delivered by our team and leadership to achieve strategic, measurable outcomes.
Digital Transformation
Enterprise & IT Governance
Data & BI Solutions
DevOps & CI/CD Implementations

Unified CRM Platform and Digital Product

Launch Enablement in the Telecom

CHALLENGE

A telecom operator faced operational inefficiencies due to fragmented CRM systems and legacy provisioning platforms, which slowed down service activation and the rollout of new digital products.

IMPACT

  • Enabled a 30% reduction in time-to-market for new digital offerings
  • Improved customer onboarding and provisioning reliability
  • Reduced IT maintenance effort through architectural unification
  • Established a scalable backend infrastructure supporting future growth and innovation

OUR ROLE

Our team took on end-to-end responsibility for designing and implementing a unified CRM solution:

  • Served as solution architects and lead back-end developers for a multi-year CRM modernization initiative
  • Consolidated multiple CRM platforms into a single unified system using Java, Spring Boot, and SQL, enabling streamlined customer management and consistent service activation flows
  • Developed microservices for order establishment, order decomposition, and business rule enforcement, with full integration to provisioning and sales channels
  • Supported the launch of next-generation product bundles, ensuring seamless integration across fixed and mobile domains
  • Migrated and upgraded key platforms such as Inventory and Leased Network Deployment, improving asset tracking and infrastructure expansion

Robotic Process Automation Across Sales,

Customer Care, Risk and Compliance in

the Enterprise IT / Telecom

CHALLENGE

Manual, repetitive tasks were consuming significant resources and introducing errors in sales, compliance, and operations workflows. Business teams lacked visibility and responsiveness in SLA-critical processes such as fraud risk assessment, sales data reconciliation, and CRM updates.

IMPACT

  • Achieved over 60% reduction in manual processing time across automated workflows
  • Improved data accuracy and regulatory compliance
  • Freed up operational teams to focus on exception handling and high-value tasks
  • Demonstrated RPA scalability — from simple UI bots to enterprise-grade automation pipelines

OUR ROLE

We implemented and orchestrated multiple RPA solutions to digitize and streamline operations:

  • Automated sales order error handling by building robots that corrected process instances in the BPM system based on predefined logic
  • Deployed daily price benchmarking robots that scraped competitor websites, compared data to historical benchmarks, and produced color-coded reports for pricing teams
  • Designed multi-robot solutions to support fraud risk reporting — integrating data from CRM, billing, and user behavior platforms into consolidated analyst-ready reports
  • Implemented lead management optimization by connecting SharePoint and CRM systems to update lead status dynamically
  • Developed a hybrid solution for automated sales order fraud screening, combining API calls, DB queries, and custom workflow orchestration
  • Delivered attended–unattended robot collaboration for scheduled network maintenance announcements, reducing manual handling and human error
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